Billing & disputes

Why do I see DREAPIC.NET on my statement?

DREAPIC.NET is the statement descriptor used by Dreapic LLC, a software company registered in Wyoming, USA. It appears when you buy one of our products directly from us, for example a subscription or a one-time purchase made through a checkout page on the web. Payments are processed by Stripe.

The descriptor may appear in slightly different forms depending on your bank, such as DREAPIC.NET, DREAPIC.NET* followed by a product name, or Dreapic LLC.

How to identify the charge

• Search your email inbox for a receipt from Dreapic, Stripe or the product name around the date of the charge.
• Ask others who use the same card, such as family members, whether they bought a subscription or upgrade.
• Check whether a free trial you started has ended and converted into a paid subscription.
• Purchases made inside an iPhone or Android app are usually billed by Apple (shown as APPLE.COM/BILL) or Google (shown as GOOGLE *) rather than DREAPIC.NET.

How to cancel a subscription

Bought on the web: use the "Manage subscription" link in your receipt email, or email [email protected] from the address you signed up with and we will cancel it for you.

Bought through the App Store: open Settings on your iPhone, tap your name, then Subscriptions. Apple manages these subscriptions and we cannot cancel them for you.

Bought through Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Cancelling stops future renewals. You keep access until the end of the period you have already paid for.

Refund policy

All purchases are final and are not refundable, including partially used subscription periods and unused time after cancellation. We make exceptions for charges that should not have happened:

• Duplicate charges: you were charged more than once for the same purchase.
• Incorrect charges: you were charged the wrong amount, or charged after a cancellation we had already confirmed.
• Unauthorized charges: the purchase was made with your card without your permission.

For these cases we refund the incorrect amount in full to the original payment method. Refunds usually appear on your statement within 5 to 10 business days, depending on your bank.

Purchases made through the App Store or Google Play are refunded by Apple or Google under their own policies. You can request one at reportaproblem.apple.com or through your Google Play order history.

Nothing in this policy limits any refund or withdrawal right you have under the consumer protection laws of your country.

Disputes and chargebacks

If you believe a charge is wrong, please contact us before opening a dispute with your bank. Most issues are resolved by email within one business day, while bank disputes can take weeks or months.

When you email [email protected], please include:

1. The date and amount of the charge
2. The last 4 digits of the card
3. The email address used for the purchase, if you know it
4. A short description of the problem

If a dispute or chargeback is opened with your bank, we will respond to it and provide the bank with records of the purchase, such as the receipt, the account details and the terms accepted at checkout. Access to the related product may be suspended while a dispute is open. If the dispute is decided in your favor, the related subscription is cancelled.

Contact

Dreapic LLC
30 N Gould St, Ste R
Sheridan, WY 82801, USA
[email protected]